By Richard Brody
It has often been the case that those in positions of leadership hurt their own cause far more often by their actions and impatience, than because of the actions of anyone else or any outside sources. The single biggest obstacle to exemplary communication and effectively explaining the reasoning behind an approach or a plan, is when those in leadership positions prejudge what they believe to be the concern or objection expressed, rather than patiently and effectively waiting, listening, asking informative and essential questions, and properly identifying precisely what the true issue might be. I refer this as the RACE to judgment, and when a few brief steps are used, effective leaders become better equipped to overcome any obstacles and transform them to opportunities.
1. Restate what you believe is being asked, and ask someone if, indeed, you understand what the crux of their concern is. In a large number of cases, you will realize that your initial impression may not be the true concern expressed or felt by another, and when one merely answers what he believes is the issue without waiting to be sure, he often opens up another Pandora's Box, because his reply may bring up additional concerns that initially were not even considered by others.
2. Ask questions! Don't merely ask any questions simply to ask or as an exercise, but ask clarifying questions that enhance your understanding and assure that you understand what concerns the other individual. The true purpose of these questions should be to get to the crux of the matter, and improve the ability to communicate. When questions enhance communications, they create and build stronger bonds, and a degree of common ground that can be built upon.
3. Carefully and completely respond to inquiries, concerns, questions, objections and anything else that may impact relationships, communications, or abilities to interact. Never try to run away from perceived conflicts or objections, but rather address them in a transparent and comprehensive manner.
4. Empathize with, and examine all issues and concerns. Great leaders always think value first, doing all within their capabilities to enhance the experience for others, and to motivate others by effectively communicating their own personal enthusiasm, vision and goals, and why they desire to work with others, find common ground, address any conflicts or concerns expeditiously, and maintain an open line of communication.
When someone does not race to judgment and reaction, but rather follows the prescripts of RACE, they enhance their ability to become a meaningful and respected leader. Objections should never be feared, but rather welcomed, because when some objects, it indicates that they are paying attention and care. Discover the concern and discuss them openly!
Richard has owned businesses, been a COO, CEO, and Director of Development, as well as a consultant. He has professionally run events, consulted to over a thousand leaders, and conducted personal development seminars, for over 30 years. Rich has written three books and well over a thousand articles. His company, PLAN2LEAD, LLC has an informative website http://plan2lead.net and Plan2lead can also be followed on Facebook http://Facebook.com/Plan2lead . Article Source: http://EzineArticles.com/?expert=Richard_Brody
http://EzineArticles.com/?Dont-Respond-Until-Youre-Sure-Of-The-Concern&id=7924556
photo credit: Esthr via photopin cc
